What Are the Customer Support Channels Available with mPokket

Exploring mPokket: Customer Support Channels

mPokket, a leading online platform offering instant loans to students and young professionals, prioritizes customer satisfaction through efficient and accessible customer support channels. In this blog post, we will delve into the various support avenues provided by mPokket to ensure seamless assistance for its users.

Customer support is a crucial aspect of any service-oriented business, and mPokket recognizes the significance of offering prompt and reliable assistance to its users. Whether you have a query regarding your loan application, need assistance with account-related issues, or simply seek clarification on the service’s features, mPokket has you covered with a range of support channels.

1. In-App Chat Support

A convenient and quick way to get in touch with mPokket’s support team is through the in-app chat support feature. Upon logging into your mPokket account, you can initiate a chat with a customer support representative who will assist you in real-time. This instant messaging option allows for personalized assistance and timely resolution of queries.

Actionable Insight: When reaching out to mPokket’s in-app chat support, provide as much detail as possible regarding your issue for a more efficient resolution.

2. Email Support

For non-urgent queries or issues that require detailed explanations, mPokket offers email support services. By sending an email to the designated support email address, you can articulate your concerns or questions elaborately. The support team typically responds to emails promptly, ensuring that you receive comprehensive and informative assistance.

Actionable Insight: When sending an email to mPokket’s support team, include relevant account details and any supporting documents to expedite the resolution process.

3. Phone Support

In situations where you prefer direct communication or have urgent matters to address, mPokket provides phone support for immediate assistance. By contacting the customer support phone number, you can speak directly to a support agent who can guide you through the resolution of your query or concern.

Actionable Insight: Before calling mPokket’s phone support, ensure you have your account details and relevant information readily available to streamline the assistance process.

4. Knowledge Base and FAQ Section

To offer self-help resources and address commonly asked questions, mPokket maintains a comprehensive knowledge base and FAQ section on its website. By browsing through these resources, users can find answers to common queries, understand the loan process better, and troubleshoot minor issues independently.

Actionable Insight: Familiarize yourself with mPokket’s knowledge base and FAQ section to proactively address potential concerns and enhance your overall experience with the platform.

5. Social Media Support

Recognizing the prevalence of social media platforms as communication channels, mPokket extends its customer support services to social media channels. By reaching out to mPokket through its official social media accounts, users can receive assistance, updates, and engage with the community for additional support.

Actionable Insight: Follow mPokket’s official social media accounts for service updates, promotional offers, and quick access to customer support through messaging features.


In conclusion, mPokket ensures that its users have access to a diverse array of customer support channels to address their queries, concerns, and needs effectively. By leveraging in-app chat support, email support, phone support, knowledge base, FAQ section, and social media support, mPokket enables seamless communication and assistance for its customers.

For any assistance regarding mPokket’s services, loan applications, account management, or general inquiries, do not hesitate to reach out through the available customer support channels. Your satisfaction and convenience are mPokket’s top priorities, and the support team is dedicated to providing timely and efficient solutions to enhance your experience.

Frequently Asked Questions

1. How long does it typically take for mPokket’s customer support to respond to emails?

mPokket’s customer support team aims to respond to emails promptly within 24-48 hours. For urgent matters, it is recommended to utilize the in-app chat support or phone support for immediate assistance.

2. Can I access mPokket’s knowledge base and FAQ section without logging into my account?

Yes, mPokket’s knowledge base and FAQ section are accessible to all visitors on the website, allowing users to browse through the resources and gather information even without logging into their accounts.

3. Are there specific operating hours for mPokket’s phone support?

mPokket’s phone support operates during standard business hours, and users can reach out for assistance during the designated support hours. For after-hours support, consider utilizing the in-app chat support or email support.


Experience the seamless support services provided by mPokket today. Whether you need assistance with a loan application, have account-related queries, or seek general information, mPokket’s dedicated support team is here to help. Contact us through our in-app chat support, email, phone support, or social media channels for prompt and efficient assistance. Your satisfaction is our priority at mPokket.