SBI Doorstep Banking

SBI Introduces Doorstep Banking via Mobile Handheld Device, Offering Benefits for Seniors

In a significant stride towards enhancing financial inclusivity, the State Bank of India (SBI) has unveiled a revolutionary ‘mobile handheld device’ on October 4, 2023. This cutting-edge technology aims to provide doorstep banking facilities, particularly benefiting senior citizens, differently-abled individuals, and those facing health challenges. By introducing this innovative mobile device, SBI Doorstep Banking is steadfast in its commitment to making banking services more accessible, convenient, and inclusive for all.

Addressing the Needs of the Financially Inclusive

With a keen focus on improved financial inclusion, the mobile handheld device is tailored to meet the specific needs of senior citizens, people with health issues, and differently-abled individuals. The device’s availability at customers’ doorsteps signifies a transformative approach to bringing essential banking services directly to their homes. This move aligns with SBI’s broader vision to extend banking facilities to every section of society, especially in unbanked and remote areas.

Empowering Customer Service Points (CSPs) for Greater Reach

The introduction of the mobile handheld device not only benefits customers but also empowers Customer Service Point (CSP) agents, enabling them to provide basic banking facilities in smaller unbanked areas. This strategic initiative is poised to expand the bank’s reach, facilitating convenient and flexible banking transactions in villages and rural areas. By leveraging mobile handheld devices, CSPs can bridge the gap and cater to the banking needs of underserved communities.

Dinesh Khara, Chairman of SBI, emphasized the bank’s commitment to accessibility: “Our goal is to make banking facilities accessible to all sections of society, particularly the unbanked, to fulfill the aspirations of financial inclusion. With the introduction of the mobile handheld device, customers will have a seamless and vivid experience conducting transactions at their location.”

Five Core Banking Services at Your Doorstep

The mobile device offers a bouquet of five core banking services, addressing approximately 75% of the total transactions conducted by SBI’s CSPs. These services include:

Cash Withdrawal
Cash Deposit
Fund Transfer
Balance Inquiry
Mini Statement Generation
This comprehensive set of services ensures that customers can perform a range of essential transactions conveniently from the comfort of their homes, significantly contributing to the bank’s goal of financial inclusion.

Tailoring Services for Senior Citizens

Recognizing the unique needs of senior citizens, the mobile handheld device aims to simplify banking for those who may not be comfortable with digital transactions. Senior citizens, often preferring physical banking and face-to-face interactions, can now undertake banking transactions comfortably from home. This not only eliminates the need for online transactions but also builds trust through personalized, human-centric interactions.

Dinesh Khara highlighted the benefits for senior citizens: “This innovative initiative aims to empower financial inclusion and extend essential banking services to the masses.”

Expanding Services and Building Trust

While the device currently offers five core banking services, SBI has ambitious plans to expand its offerings. Future services may include account opening, card-based banking services, remittances, and enrollment under social security schemes. This forward-looking approach reflects SBI’s commitment to evolving with the changing needs of its diverse customer base.

In addition to benefiting senior citizens, the initiative is a testament to SBI’s dedication to empowering all financially inclusive customers, including those aged 70 years and above, and individuals who are differently-abled or infirm. By extending services beyond traditional branches, SBI is ensuring that banking is not just a transaction but a trusted and accessible experience for everyone.


In conclusion, the State Bank of India’s launch of the mobile handheld device for doorstep banking marks a transformative moment in the banking landscape. This initiative goes beyond convenience; it is a testament to SBI’s commitment to financial inclusion and societal welfare. By leveraging technology to bring essential services to the doorstep, SBI is not only addressing the unique needs of senior citizens and the financially inclusive but also setting a precedent for a more accessible and customer-centric banking future in India.